KDFS Refers to the KDFS Group of businesses including the following:
• KD Facility Services
• Datacom Supplies
• The Xen Hosting
• Xen Phone Systems
• Secure ID Services
• Kevin Dean Tech Services
• Visitor Pass Systems
• KD Food Services
KDFS - KD Facility Services Pty Ltd. Trades as: KD Facility Services, Kevin Dean Tech Services, The Xen Hosting, Datacom Supplies, Secure ID Services, Xen Phone Systems, Visitor Pass Systems and KD Food Services and is committed to providing excellent service and protecting your personal information is important to us.
This statement explains how we collect, use, share and hold your personal information.
KDFS - collects personal information from our customers including the type of information required to provide our services such as your name, address, date of birth, gender, contact details, payment information, credit information, driver's licence number, usage data, username, password and voice password.
If you don't provide all or part of the personal information we require, we may not be able to provide you with the relevant service(s).
KDFS - usually collects personal information about you directly. For example, we collect personal information when you provide information to us by phone or email, or when you enter your personal details on our websites.
We may also collect information about you indirectly, including from:
•our employees, agents, contractors or suppliers;
•third parties such as our related companies, credit reporting bodies and credit providers;
•third parties such as sporting clubs and community organisations that we partner with;
•third parties such as utility aggregators who provide product comparison services for telecommunications market;
•our customer's authorised representatives;
•other telecommunication and information service providers;
•our equipment; and
•publicly available sources of information.
Your personal information is collected and used by KDFS - so we can go about our day-to-day business of providing you awesome customer service.
For example, to:
•verify your identity;
•assess whether you are eligible for our services;
•assist you to complete an application that was abandoned;
•carry out checks for credit-worthiness and for fraud;
•process your application to become a KDFS customer;
•provide the services you require;
•deal with enquiries and provide customer support;
•manage your services, including billing, account management and collecting debts;
•research and develop our products and services;
•provide information to the manager of the Integrated Public Number Database (IPND);
•provide you with information about our services, products and special offers (and marketing those products to you unless you have requested us not to do so).
KDFS - will not provide your personal information to an organisation located outside of Australia, As these organisations and companies may not take the security and confidentiality of your personal information as seriously as we do.
We may need to share your personal information to organisations outside of KDFS, for example, when:
•suppliers so we can supply the service to you;
•technicians we engage to resolve faults concerning your service
•a credit reporting body or credit provider if you fail to make payments due under our Credit or Payment Terms;
•a fraud-checking agency to carry out checks;
•debt collection agencies and similar parties that assist with debt-recovery;
•specialist contractors for the purposes of research and development;
•other communication companies, for specific marketing campaigns;
•our professional advisers, including our accountants, auditors and lawyers;
•other telecommunications and information service providers, for example, for billing purpose;
•your authorised representative or contact person in the manner you have agreed to;
•your legal advisers, if requested by you to do so;
a duly authorised government, regulatory authority or other organisation such as the TIO, when we are required or specifically permitted by law to do so (for example, to the operator of the IPND, which supplies information for telephone directories) or to resolve customer complaints or disputes; a specified recipient if a court order compels us to do so, and law enforcement agencies concerning the enforcement of criminal and other laws if we are compelled, or required to do so.
We keep customer information on controlled systems, which are secure against unauthorised access. Proof of identity is always required before personal information is disclosed to any person, including the specific customer. We take particular care with credit card details, which are not stored unencrypted in kdfs systems and all payments via Credit Card are done via external PCI Compliant Payment providers and their Systems.
Your personal information can be accessed via the MyAccount Link on this site or by contacting us at [email protected] or by calling (1300) 988 525.
We maintain and update the personal information we hold as it becomes necessary, for example when our customers inform us that their personal information has changed. A customer can request to opt-out of certain communications and make changes to their personal information directly through their MyAccount Portal, or by contacting us at [email protected] or by calling (1300) 988 525.
Please contact us if you wish to access or correct personal information that we hold about you.
If you have any queries concerning this privacy statement, please contact us by calling support on (1300) 988 525 or email [email protected] Any privacy complaints will be handled in accordance with our complaint process.
Last Updated: June 2021